GENERAL INFORMATION
By entering the website www.cajasyempaquesdecolombia.com/BAK, the User acknowledges having read and understood the Terms and Conditions of Use, hereinafter ("Terms and Conditions"), and consequently assumes the obligation to respect its content, privacy policy, legal notices, and all disclaimers contained therein.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, any contact on the website through which the service is provided, without express written permission from us. You may not use our products for any illegal or unauthorized purpose.
You must not transmit viruses or any code of a destructive nature. Breach or violation of any of these Terms will result in immediate termination of your Services.
These Terms and Conditions are subject to change without prior notice, as are product prices.
We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
SECTION 1 – ONLINE STORE TERMS
- By using this site, you represent that you are at least the age of majority in Colombia and that you have given us your consent to allow any of your minor dependents to use this site.
- Users entering the Cajas y Empaques de Colombia site from countries other than the Republic of Colombia may make purchases subject to Colombian regulations; however, products will only be delivered within Colombian territory to the address provided by the user.
- Purchases made through the virtual store have an average delivery time of 8 business days, counted from the date the site accepts the corresponding purchase offer. However, delays may occur, in which case we will be ready to offer other alternatives to meet your needs.
- It is understood that any person at the delivery address will be duly authorized by the Customer to receive their order. Consequently, Cajas y Empaques de Colombia is exempt from any liability for delivery, as long as it is made to the address registered on the Site.
- Cajas y Empaques de Colombia will make deliveries exclusively within Colombian territory, in the areas and places to which it has access according to its network, and consequently may refuse to accept a purchase offer when the address registered by the Customer for delivery is not within the geographic areas enabled for this purpose.
- Before making the payment, you must verify the existence of the product in our points of sale 314 818 13 27 / 314 820 04 40, PBX 034-4440104 Extensions 2006-2007-2008-2009; otherwise, it will be subject to production times for its delivery.
- Regarding withdrawal, we adhere strictly to what is established by the norm that regulates it, both for cases where it proceeds and for those where it does not. To comply with the norm, the return can be carried out within five (5) business days from the delivery of the good. And the company will reverse the payment within the following thirty (30) calendar days after receiving the return request. (Article 47, Law 1480 of 2011).
- Products leave our distribution centers in perfect condition; damages and deterioration caused by the carrier will NOT be assumed by Cajas y Empaques de Colombia.
- cajasyempaquesdecolombia.com/BAK displays product images with the greatest possible clarity and precision. However, the display of product colors will depend on the monitor from which the Site is accessed.
- Cajas y Empaques de Colombia will update the page, prices, and constantly review the products displayed on the Site. However, it may modify and discontinue products at any time without incurring any liability to Site Users.
- We reserve the right to limit the quantities of any products or services that we offer.
- In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
- Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
- The Customer will be responsible for the shipping charges of the products purchased on the Site, as well as for sales tax, value-added taxes, and other levies that may arise from each accepted purchase offer.
- If the order is not received at the designated address after visits by the carrier, the products will be returned. In this case, the Customer will be obligated to contact the carrier to arrange for reshipment, in which case the shipping and insurance costs incurred will be borne by the Customer.
- If the address provided by the user is incorrect or the selected delivery city does not match it, the user will be contacted through various means for verification; if contact cannot be made, the shipment will be made to the provided address. If the shipment cannot be delivered, the user is responsible for contacting to arrange for reshipment of the product, thus assuming the costs of a new cash-on-delivery shipment due to an error in the provided data.
SECTION 2: PERSONAL INFORMATION
In compliance with the provisions of Law 1581 of 2012, the company guarantees the appropriate processing of personal data provided solely for the established commercial relationship.
During the registration process on the website www.cajasyempaquesdecolombia.com/BAK, the following personal information will be collected:
Contact information, including name, surname, identification number, address, city, email, phone, department. In no case will we request your password or card numbers for the transaction.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, other account numbers and expiration dates, so that we can complete your transactions and contact you as needed.
The User undertakes to promptly notify the corresponding financial or cooperative entity of the loss or theft of their credit card and other instruments provided by them to carry out transactions, such as debit cards, personal keys, etc., so that such instruments are disabled.
Return Policy:
In consideration of the foreseen delivery terms and conditions, and in compliance with the applicable regulatory standards, the product return process may be carried out taking into account the following return policies defined by the Company and covered by current regulations: a) The return request must be notified to Cajas y Empaques de Colombia within five (5) days following receipt of the product. To request a return, the customer must contact line 321 809 84 90 or via email web2cajasyempaquesdecolombia@gmail.com b) Products must be sent unused and retaining the original labels and packaging with which they were delivered. c) The customer must return the product by the same means and in the same conditions in which it was received. Transportation costs and other costs involved in returning the goods will be covered by the customer. In the event of a valid return in accordance with these return policies, and consequently, the right of withdrawal is exercised, Cajas y Empaques de Colombia must refund the purchase price that the customer paid for the returned product, within thirty calendar days following receipt of the product or cancellation of the contract. If it is found that, despite the requirements duly informed to the customer for the configuration of the right of withdrawal, Cajas y Empaques de Colombia finds that the product was not returned in the same conditions in which it was delivered, or that it has been damaged by an act or omission attributable to the customer, Cajas y Empaques de Colombia will be authorized to refrain from recognizing the right of withdrawal requested by the customer. d) Products on promotion or acquired through the offers section are not subject to return; such products can only be returned in case of quality non-conformities; promotion product returns are not applicable due to taste, reference, or color.
– Disclaimer:
Cajas y Empaques de Colombia will be exempt from any liability for any damage or variation that the product may suffer due to an event or circumstance caused by force majeure or an act of God, improper use of the goods by the customer, disregarding the labeling instructions regarding product use and care, or damage to the product caused by the actions of a third party.
Likewise, it is exempt from responsibility when products suffer damage caused by the carrier. In this case, the consumer must make a claim to the carrier.
– Return Policy:
You can return purchases made on our Cajas y Empaques de Colombia website within five (5) business days from the date of package receipt for exchange reasons. If the reason for the return is quality, you can choose to exchange the product or get a refund. If the return is made outside this period or the item has been used, damaged, or is not sent in its original packaging, Cajas y Empaques de Colombia cannot accept the return and cannot refund the payment. It is important that when making a return, you consider all products from the same order that you wish to return. In case you request a second return for the same order, Cajas y Empaques de Colombia reserves the right to accept or reject the second request.
Promotional products or those purchased in the offers section can only be exchanged for quality reasons; returns for promotional products based on reference or color are not applicable.
Exchange Policy:
You can exchange a product by contacting line 321 809 84 90 within five (5) days after the purchase, presenting the purchase invoice. For exchanges, you must consider:
-Promotional products or those purchased in the offers section cannot be exchanged for color or reference, only for quality reasons.
-Exchanges will be made for the commercial value at which they were acquired.
-The possibility of exchange is subject to inventory availability.
-Only one exchange per purchase is authorized.
– Damaged or defective products:
For Cajas y Empaques de Colombia, the excellent quality of its products is one of the decisive factors for the customer when making a purchase. For this reason, all our production and manufacturing efforts are focused on offering products of the highest quality, ensuring customer loyalty.
In case of receiving a damaged or defective product, Cajas y Empaques de Colombia's quality control department must review it to identify the cause of the return and the damage caused to the product. If it is found to be a consequence of a manufacturing defect, the full amount paid by the customer will be refunded; however, if it is found that the damage is a consequence of lack of care and misuse, Cajas y Empaques de Colombia will refrain from refunding what was initially paid for the product and will return the acquired item in the same conditions in which it was received to be reviewed for quality. Cajas y Empaques de Colombia refrains from refunding the money paid for products acquired in the following events:
(A.) If the products have been acquired through any distribution and/or commercialization channel other than our website.
(B.) If the products show damage caused by misuse or negligence.
SECTION 3: ENTIRE AGREEMENT
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
SECTION 4: CONTACT INFORMATION
For more information about the purchase process, you can contact us at 312 475 37 48 – PBX 034-4440104 Extension 1011.
Questions about the Terms of Service should be sent to webcajasyempaquesdecolombia@gmail.com.